Last Updated: 4 August 2026

At Hayan Gieok, we strive to provide premium-quality skincare products. Please read our Return Policy carefully before making a purchase.

1. No Refund Policy

All purchases made through https://hayangieok.com are final.

We do not offer refunds, cash reimbursements, or store credits under any circumstances.

Products eligible under this policy may only be returned for a replacement of the same product, subject to the conditions below.

2. Eligible Returns

You may request a return only if:

• You received a damaged product.

• You received an incorrect product.

• The product has a verified manufacturing defect.

Return requests must be submitted within 7 days of receiving your order.

3. Non-Eligible Returns

Returns will not be accepted for:

• Change of mind.

• Personal preference.

• Dissatisfaction with product results.

• Opened or used products (unless a manufacturing defect is confirmed).

• Products with broken seals caused by customer use.

• Products purchased during promotional offers or clearance sales, unless they are damaged, defective, or incorrectly supplied.

4. Return Conditions

To qualify for a return, the product must:

• Be returned within 7 days of delivery.

• Be in its original packaging.

• Include all original labels, seals, and accessories.

• Be unused and in resalable condition unless a manufacturing defect has been verified.

• Be accompanied by the original invoice or order confirmation.

5. How to Request a Return

To initiate a return:

1. Contact us within 7 days of receiving your order.

2. Email support@hayangieok.com with:

   • Order number

   • Product name

   • Clear photographs of the product and packaging

   • A brief description of the issue

3. Our support team will review your request within 2–3 business days.

4. If your return is approved, we will provide return instructions.

5. Once the returned product is received and inspected, a replacement of the same product will be shipped.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), Hayan Gieok will bear the return and replacement shipping costs.

• In other eligible cases, the customer may be responsible for the return shipping charges.

7. Processing Time

• Return requests are reviewed within 2–3 business days.

• Once the returned product is received and approved, the replacement product will be dispatched within 5–7 business days.

8. Policy Updates

This Return Policy applies only to purchases made directly through https://hayangieok.com.

We reserve the right to modify this policy at any time. Any updates will be posted on this page with a revised Last Updated date.

9. Contact Us

If you have any questions regarding this Return Policy, please contact us:

Hayan Gieok

Website: https://hayangieok.com

Email: support@hayangieok.com

Location: Hyderabad, Telangana, India